When your service writer is on the phone with a customer, at lunch, or checking in a vehicle at the counter, who answers the second line? What about after 5:30 PM when commuters leaving work see a check engine light? Our system answers in two rings, triages the vehicle symptoms, schedules morning drop-offs or night-drops, and texts your counter in seconds — flat monthly rate, zero per-minute meters.
| Option | What it actually is | Cost | The catch |
|---|---|---|---|
| Carrier Voicemail | A generic answering machine. | $0 | 80% of motorists with dashboard warning lights hang up immediately and call the next shop on Google. |
| Traditional Call Center | Human operator reading a script off a screen. | $1.50–$3.00 per minute + overage fees | They don't know a timing chain rattle from an alternator squeal, they put callers on hold, and email you a lead sheet hours later when the customer already went elsewhere. |
| Hiring Another Service Writer | A full-time salary employee. | $45,000–$60,000/yr + taxes & benefits | Still can't answer 2 calls at once, goes to lunch, calls in sick, and leaves at 5:30 PM sharp when after-hours calls begin. |
| Sawka Solutions (Front-Desk Backup) | An always-on AI service writer trained in combustion mechanics. Answers overflow in 2 rings, triages symptoms, books morning drop-offs & night keys, and texts your counter in seconds. | Starting at $497 – $997/mo flat | Zero per-minute meters. Zero overage fees. Covers all overflow, lunch hours, busy front-counter rushes, and after-hours key-drops. |
Just ONE single captured brake job, alternator replacement, or diagnostic drop-off per month pays for the entire service. Every other job is pure profit on your lifts.
Every package includes a custom 7-day onboarding where we calibrate your bay hours, drop-off rules, and pricing protections to match your shop.
Morning drop-off rush, lunchtime, or 8:30 PM after closing. Zero busy signals, zero voicemails, zero dead ends.
Knows a lifter tick from rod knock. Explains repairs in everyday analogies (like an Instant Pot head gasket). Never quotes blind major repairs over the phone.
Reserves 7:30–9:00 AM counter drop-offs or directs callers directly to your secure after-hours key-drop slot on the building.
Sends full customer name, Year/Make/Model, exact symptoms, and arrival time straight to your shop phone before you finish washing grease off your hands.
You know five shop owners bleeding the same money you were. Send one our way and we cut you a check for 10% of everything they pay us for their first year. Refer three shops and that's most of your own bill covered for the year.